Refund and Cancellation Policy

Swazona Ltd is the seller of everything you buy from Swazona. Payments are taken by Stripe in US dollars. Prices exclude tax: Stripe adds any VAT or sales tax that applies at checkout. Refunds go back through Stripe to the card or account you paid with, including any tax charged on the refunded amount.

If you cancel an order before we start work on it, we refund it in full.

If you cancel a Fix after we have started, we refund the part we have not done, such as the rest of your Fix pass window, minus the audit we have already delivered. We tell you the amount before we refund.

You can get a refund for unused Reviews within 14 days of buying a pack. After that, unused Reviews never expire, but they are not refundable except where the law requires.

Business documentation is refundable in full until our first session with you. After that, it is not refundable except where the law requires.

You can cancel a subscription at any time, from Settings or by emailing billing@swazona.ai. It stops at the end of the month you have paid for. We do not refund part of a month, except where the law requires.

UK and EU consumers have 14 days to cancel. If you ask us to start within those 14 days, and confirm this when you order (we confirm it by email), you pay for the work already done if you cancel. Once the service is fully done, the right to cancel ends.

Our fees pay for the work we do, not for a particular result. If a fix is not proven, it goes back to your agent to try again within your Fix pass window. We do not give refunds because we found problems in your app, or because a fix was not proven.

If a pull request needs a new Fix or a new Check (see section 7 of our Terms), we tell you the number first. Nothing is charged without your yes.

If a charge is clearly wrong, for example a duplicate charge, a charge after a valid cancellation, or paid work we did not deliver, we refund the amount in full.

If you think a charge is wrong, please contact us first so that we can help. Card disputes are handled between your card issuer, Stripe and Swazona Ltd as the seller. Opening a dispute before contacting us may lead to your account being suspended while the dispute is resolved.

The Founding 20 offer follows the same rules as everything else in this policy.

Email billing@swazona.ai from your account email address, with your order details and what you would like. We may update this policy, and we change the date at the top when we do.