Refund and Cancellation Policy

Swazona is billed as a subscription. Your plan gives you a recurring allowance of credits, which are consumed as you use AI features. You can also buy one-off items and additional credit packs ("boosters"). Current prices are shown on the Pricing page and at checkout, and payments are processed by Paddle, which acts as our Merchant of Record and authorised reseller.

Subscriptions renew automatically at the end of each billing period (monthly or annual) until you cancel. You can cancel at any time through the Paddle customer portal, or by emailing billing@swazona.com; cancelling stops the next renewal and takes effect at the end of the period you have already paid for. You keep access until then.

We do not generally refund a period that has already started, except where required by law. If you cancel an annual plan we do not refund the remaining months unless the law requires it.

Credits are a usage unit, not money, and have no cash value. Your monthly allowance resets each billing cycle and does not carry forward beyond the stated rollover cap. Welcome credits and purchased boosters sit in a reserve balance and are consumed after your monthly allowance.

Credits, including any unused reserve balance, are non-refundable and non-transferable, and they are not exchanged for cash when you cancel or delete your account.

Boosters (credit top-up packs) and one-off digital items are delivered immediately and are consumed as you use them. Because they are provided and used straight away, they are non-refundable once purchased, except where this policy or the law says otherwise.

If you are a consumer in the United Kingdom or the European Union, you normally have 14 days to cancel a purchase of digital services for a refund. Because Swazona provides digital content and services that begin immediately, by subscribing you agree to this Refund Policy and expressly request that we begin straight away; you accept that you lose this 14-day cancellation right once the service has been fully performed or the digital content has been supplied. This does not affect your other statutory rights.

We will put things right where a charge is clearly wrong, for example a duplicate charge, a charge after a valid cancellation, or a failure on our side to deliver a paid item. In these cases we refund the affected amount to your original payment method.

Email billing@swazona.com from your account email address with your account details and a short description of the issue. We aim to respond within a few business days. Approved refunds are processed by Paddle, as our Merchant of Record, back to your original payment method, and the time it takes to appear depends on your bank or card provider.

If you think a charge is wrong, please contact us first so we can help. Because Paddle is our Merchant of Record, card disputes and chargebacks for your payment are managed by Paddle. Opening a chargeback or dispute before contacting us may lead to your account being suspended while the dispute is resolved.

If you use the developer marketplace, payments are held and released against milestones, and platform fees are taken on release. Amounts already released to a developer, and fees on released milestones, are not refundable through this policy; marketplace disputes are handled under the marketplace terms.

We may update this policy from time to time and will update the date at the top of this page when we do. For any billing question, contact us at billing@swazona.com.